Topic hub
Consumer Protection
Consumer law, product governance and conduct developments relevant to fair customer outcomes, clear communications and accessible service design.
Questions for compliance teams
What to keep in view
- Do product and service journeys produce fair outcomes?
- Are limitations and material terms prominent and intelligible?
- Can complaints and outcome data identify emerging harm?
Published intelligence
Updates on Consumer Protection
No published briefing currently sits in this topic.
The hub remains available for future source-led updates.